Our Deposit Policy

We understand that sometimes life gets in the way of shiny things, and we will always try and be as accomodating as possible. However, we must ensure that our appointments run on time so the next client is not negatively impacted.


In the event that you are unable to attend your appointment, you are able to reschedule with at least 6 hours notice prior to your appointment time. Simply locate your confirmation email and hit the “Reschedule” link.

Example: You get called into work and you can no longer attend your booked appointment, so you reschedule to our next available spot. Your deposit is retained for your new appointment time.

Incorrect Identification

Your deposit is considered forfeit if you attend your appointment without all of the correct identification, including parent’s identification if you are under the age of 18.

You are sent an SMS reminder the day prior to your appointment to remind you of which pieces of identification you need to bring.

Example: You don’t bring correct identification to your piercing appointment, so we are unable to pierce you. Your deposit is not refunded or transferred.

Missed appointment

If you are 10 or more minutes late for your scheduled appointment, you may lose your deposit and need to rebook.

Example: You arrive ≥10 minutes late to your scheduled appointment time, and the next client will be negatively impacted, so we are unable to pierce you. Your deposit is not refunded or transferred, and you will need to rebook for another time.

Change of mind

If you attend your appointment and decide to not go ahead with it, you may lose some or all of your deposit. This deposit may be used towards other purchases in store at the discretion of your piercer.

Example: You booked for a nostril piercing, but at your appointment, you decide you don’t want to get pierced anymore. Your piercer will discuss using your deposit for other products and services.

Practitioner declining your procedure

If we decline your procedure based on integrity or anatomical suitability, you will have your entire deposit refunded.

Example: You are not anatomically viable for the piercing you booked in for, and our practitioners have agreed that it is not advisable to do the piercing. Your deposit is automatically refunded.